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February 21, 2024

Ooredoo Qatar Partners with Google Cloud to Advance Data Analytics and Enhance Customer Experience

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Ooredoo Qatar,
the leading telecommunications provider in Qatar and the region, today
announced a strategic partnership with Google Cloud to transform its data
analytics and AI capabilities. This collaboration is part of Ooredoo Data
Transformation Journey which will start with modernizing Ooredoo Qatar’s data’s
architecture and infrastructure and position it to deliver unprecedented levels
of customer service.

Ooredoo Qatar
is committed to innovation and providing its customers with the best possible
experiences. By harnessing Google Cloud’s advanced machine learning and
artificial intelligence (AI) solutions and Smart Analytics, Ooredoo Qatar will
gain deeper insights into customer needs and preferences. This intelligence
will also drive improvements in network performance optimization, personalized
offerings, and proactive customer support. Ooredoo Qatar opted for Google Cloud
environment to fuel innovation and collaboration while using cutting edge cloud
technology.

“We
are excited to partner with Google Cloud to accelerate our data transformation
journey,” said Sheikh Ali Bin Jabor Bin Mohammad Al-Thani, CEO of Ooredoo
Qatar. “This collaboration underscores our customer-centric focus. By
leveraging Google Cloud’s expertise in AI and data analytics, we will elevate
customer experiences and unlock new opportunities for growth.”

Key highlights
of the Ooredoo Qatar and Google Cloud partnership include:

    
Enhanced
Customer Service:
AI-powered data analytics will
assist Ooredoo Qatar in offering intelligent products and services to their
subscribers, enabling efficient and personalized customer interactions around
the clock.

    
Data-Driven
Decisions:
AI-powered data analytics will support proactive network
management, ensuring the quality and reliability of Ooredoo Qatar’s services.

    
Agile
Innovation:
The flexibility and scalability of Google Cloud’s
infrastructure will enable Ooredoo Qatar to rapidly develop and deploy new
customer-focused services and solutions.

“We are delighted to support Ooredoo Qatar in their
quest to push the boundaries of innovation and provide world-class customer
service,” said Ghassan Kosta, Regional General Manager at Google Cloud.
“Google Cloud’s technology will be instrumental in empowering Ooredoo
Qatar to personalize offerings, optimize operations, and ultimately strengthen
customer relationships.”

This
partnership between Ooredoo Qatar and Google Cloud underscores a shared
commitment to delivering exceptional digital experiences across Qatar.

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